Terms & Conditions

1. Agreement to These Terms

These Terms & Conditions ("Terms") form a legal agreement between you and Family Group Buy BD ("we", "us" or "our"), a group buying business operating in Sylhet, Bangladesh. They govern your use of our website at https://familygroupbuybd.com, your communication with us through Facebook Messenger, WhatsApp, email or phone, and your participation in any group buy we organise.

By using our website, contacting us through any of our channels, or joining a group buy, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of them, please do not use our website or services.

Our online group buying platform is still under development. At present, group buys are arranged manually through Facebook Messenger, WhatsApp, email and phone. These Terms apply to those arrangements now, and will continue to apply when the platform launches.

Please read these Terms together with our Privacy Policy, which explains how we handle your personal information.

2. Definitions

Group buy: A single bulk purchase of a product, combining the orders of several separate households so the group together reaches a supplier's minimum wholesale quantity.
Bulk target: The minimum total quantity a group buy must reach before we will place the order with the supplier.
Share: The quantity of a product you have committed to take, and the corresponding amount you owe, within a group buy.
Participant: Any person or household who has joined a group buy by confirming a share with us.
Pickup point: The single agreed location in your area where a completed group buy is delivered for participants to collect.
Services: Our website, our communication channels, and the organising, ordering, and coordination work we carry out for group buys.

3. Eligibility

To join a group buy you must:

Be at least 18 years old and legally able to enter into a binding contract
Be located within our current service area of Sylhet, Bangladesh, or be able to collect from a pickup point within it
Provide accurate contact details and keep them up to date
Use our Services for your own household's genuine consumption, not for resale, unless we have agreed otherwise in writing

We may decline or cancel any participation where these conditions are not met.

4. What We Do and What We Do Not Do

We organise and coordinate group buys. Our role is to identify products, negotiate wholesale pricing with suppliers, gather participants until the bulk target is met, place the combined order, and arrange delivery to a pickup point.

4.1 We are not the manufacturer

We do not manufacture, produce or package the goods we source. Products are supplied by third-party wholesalers and producers. Any manufacturer warranty, expiry date or product specification is theirs, not ours, and we pass it on to you as received.

4.2 Availability of the Services

We provide our website and Services on an ongoing but not guaranteed basis. We may add, change, suspend or withdraw any part of the Services, any product, or any service area at any time. We are not obliged to run a group buy for any particular product or in any particular area.

5. How Group Buys Work

5.1 Joining a group buy

You join by telling us the product and quantity you want. Your request is an offer to participate, not a completed contract. A binding agreement is formed only when we confirm your share back to you and state the price.

5.2 Your commitment

Once we have confirmed your share, you are committed to taking and paying for that quantity if the group buy proceeds. Group buying only works because every participant's share counts toward the bulk target — withdrawing late can leave the rest of the group short and cause the order to fail for everyone.

5.3 If the bulk target is not reached

If a group buy does not reach its bulk target by the stated closing date, we may extend the deadline or cancel the group buy. If we cancel it, no order is placed and any amount you have already paid is refunded in full.

Quantities and prices are only confirmed once the bulk target is met and the supplier accepts the order. Until that point, everything we quote is an estimate given in good faith.

6. Pricing and Payment

6.1 Prices

All prices are quoted in Bangladeshi Taka (BDT). Before you commit, we will tell you the unit price, your total, and any share of delivery or handling costs. We aim to state prices inclusive of all charges you will pay; where a cost cannot be known in advance, we will say so.

6.2 Price changes before an order is placed

Wholesale prices can move between the time a group buy opens and the time the supplier accepts the order. If the price rises, we will tell you before placing the order and you may withdraw your share without penalty. If you do not respond within the time we specify, we will treat your share as withdrawn rather than commit you to a higher price.

6.3 How to pay

Payment methods are agreed for each group buy and may include mobile financial services, bank transfer, or cash on collection. We will confirm the accepted methods and the payment deadline when we confirm your share.

We will never ask you for your mobile wallet PIN, your card's full number and CVV, your bank password, or any one-time verification code. If anyone contacts you claiming to be from Family Group Buy BD and asks for these, do not respond — contact us directly at support@familygroupbuybd.com.

6.4 Late or failed payment

If payment is not received by the stated deadline, we may release your share to another participant and remove you from the group buy. Where an order has already been placed in reliance on your commitment, you remain responsible for the amount due.

7. Delivery and Collection

Group buys are delivered to a single agreed pickup point serving the group, which is what keeps delivery costs low and shared. Unless we have expressly agreed otherwise, we do not deliver to individual home addresses.

We will notify you of the pickup point, date and collection window in advance
Please collect within the stated window, or arrange for someone to collect on your behalf
Risk in the goods passes to you at the moment of collection
Where goods remain uncollected after a reasonable period and we cannot reach you, we may dispose of perishable items without refund, or charge reasonable storage for non-perishable items

Delivery dates are estimates. Because we depend on third-party suppliers and transport, we cannot guarantee a specific delivery time and are not liable for delays outside our reasonable control. We will keep you informed of any significant delay.

8. Product Quality, Substitutions and Shortfalls

We inspect goods on arrival and will not knowingly distribute items that are damaged, expired or materially different from what the group agreed to buy.

8.1 Substitutions

If a supplier cannot fulfil the agreed product, we will offer the group a substitute of equivalent or better quality, or cancel and refund. We will not substitute a materially different product without telling you first.

8.2 Short supply

If a supplier delivers less than ordered, we will allocate the available quantity fairly among participants in proportion to their shares, and refund the difference.

8.3 Reporting a problem

Please check your goods at the point of collection and tell us about any damage, shortage or quality problem within 48 hours of collection, or immediately for perishable goods. Contact us at support@familygroupbuybd.com or through Facebook Messenger, with photographs where possible.

9. Cancellations and Refunds

9.1 Cancelling your share

You may cancel your share at any time before we place the order with the supplier, and receive a full refund of anything you have paid. Once the order has been placed, your share cannot normally be cancelled, because we have already committed to buy it on behalf of the group.

9.2 When we will refund you

The group buy is cancelled because the bulk target was not reached
We cancel the group buy for any other reason
The supplier delivers less than your confirmed share
Goods are damaged, expired, or materially different from what was agreed, and you report it within the time in section 8.3

9.3 Refund method and timing

Refunds are made using the same method you paid by wherever possible, and we aim to process them within 7 working days of agreeing the refund. Where a refund must be made by another method, we will agree it with you first.

9.4 What we do not refund

We do not refund goods that have been used, consumed or damaged after collection, perishable goods reported outside the time limit in section 8.3, or goods you simply changed your mind about after the order was placed. This does not affect any rights you have under applicable law that cannot be excluded.

10. Your Responsibilities and Acceptable Use

When using our Services, you agree to:

Give accurate information about yourself, your quantities and your collection arrangements
Pay the amounts you have committed to, by the agreed deadline
Treat our team, our delivery partners and other participants with courtesy
Collect your goods within the stated window
Comply with all applicable laws when using our Services

You agree not to:

Place orders you do not intend to pay for or collect
Resell goods obtained through a group buy as a commercial activity, unless we have agreed in writing
Impersonate another person or household, or join a group buy under false details
Misuse another participant's contact details for any purpose
Attempt to gain unauthorised access to our website, disrupt it, or interfere with its security
Copy, scrape or republish our content or pricing without permission

11. Communications

By contacting us through Facebook Messenger, WhatsApp, email or phone, you agree that we may reply through the same channel and use it to send you messages about a group buy you have joined, including confirmations, payment reminders, delivery updates and changes.

These service messages are a necessary part of running your order and are not marketing. We will only send you promotional messages if you have asked us to, and you can opt out at any time. See our Privacy Policy for details.

Your use of Facebook Messenger and WhatsApp is also governed by Meta's own terms, which we do not control.

12. Intellectual Property

The Family Group Buy BD name, logo, website design, text and images are owned by us or used by us under licence, and are protected by intellectual property law. You may view and print pages of this website for your own personal, non-commercial use.

You may not otherwise copy, reproduce, republish, distribute or commercially exploit any part of our website or branding without our prior written permission. Product images and brand names belonging to suppliers or manufacturers remain their property.

13. Third-Party Services and Links

Our website and messages may link to third-party services, including Facebook, Messenger and WhatsApp. We provide these links for convenience. We do not control those services and are not responsible for their content, availability, terms or privacy practices. Following a third-party link is at your own risk.

14. Disclaimers

Our website and Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties or representations that:

The website will be uninterrupted, timely, secure or free of errors
Any particular product will be available, or available at any particular price
Any group buy will reach its bulk target
Information on the website is complete, current or free of typographical error

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

15. Limitation of Liability

Subject to section 14, and to the fullest extent permitted by law:

Our total liability to you in connection with any group buy is limited to the amount you paid us for that group buy
We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss of expected savings
We are not liable for failures or delays caused by events outside our reasonable control, including supplier failure, transport disruption, natural events, strikes, power or network failure, or acts of government

We act as an organiser and coordinator of bulk purchases. We are not liable for defects in goods that arise from their manufacture or production, beyond arranging a refund or replacement as set out in sections 8 and 9.

16. Indemnity

You agree to indemnify us against any claim, loss or reasonable cost we incur arising from your breach of these Terms, your misuse of our Services, or your breach of any applicable law.

17. Suspension and Termination

We may decline your participation in a group buy, or stop providing Services to you, if you breach these Terms, repeatedly fail to pay or collect, provide false information, or behave abusively toward our team, our partners or other participants.

You may stop using our Services at any time. Ending your use of the Services does not affect any obligation you already have in respect of an order that has been placed.

18. Changes to These Terms

We may update these Terms as our business develops, particularly when the online group buying platform launches. The date at the top of this page always shows when they were last revised.

The Terms that apply to a group buy are those in force at the time we confirmed your share. Changes are not applied retrospectively to orders already confirmed. Continuing to use our Services after a change takes effect means you accept the updated Terms.

19. Governing Law and Disputes

These Terms and any dispute arising out of them or our Services are governed by the laws of Bangladesh. The courts of Bangladesh have jurisdiction, and you and we submit to the jurisdiction of the courts in Sylhet.

If something goes wrong, please contact us first at support@familygroupbuybd.com. Most problems are resolved quickly and directly, and we would always prefer to sort a matter out with you than escalate it.

20. General

Entire agreement: These Terms, together with our Privacy Policy and the specific confirmation we send for a group buy, form the whole agreement between you and us on their subject matter.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
No waiver: If we do not enforce a right under these Terms on one occasion, that does not prevent us from enforcing it later.
Assignment: You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to a successor of our business, and will tell you if we do.
Third parties: These Terms are between you and us. No other person has a right to enforce any of their provisions.

21. Contact Us

If you have a question about these Terms, a group buy, or a problem with an order, please contact us:

Business name: Family Group Buy BD
Email: support@familygroupbuybd.com
Phone: +880 1985187359
Address: Zindabazar, Sylhet 3100, Bangladesh
Facebook Messenger: https://m.me/familygroupbuybd

We aim to acknowledge every enquiry within two business days.