Contact
Talk to a real person about your group buy
We are a small team in Sylhet. Whichever channel you use, you will be talking to the same people who arrange the orders and check the goods when they arrive.
How to reach us
Pick whichever is easiest for you
Messenger is the fastest way to reach us and the channel most of our customers use. Everything else below reaches the same team.
Facebook Messenger
Message our Page
The quickest route to us, and where group buys are currently arranged. Ask a question, join a group, or start a new one.
WhatsApp
+880 1985187359
Prefer WhatsApp? Message us on the same number and we will pick it up during business hours.
Facebook Page
Our Page
Follow the Page to see when new group buys open in your area, and what we have delivered recently.
Email
support@familygroupbuybd.com
Best for anything you want a written record of — order questions, refunds, complaints, or a privacy request.
Phone
+880 1985187359
Call us during business hours if you would rather speak to someone directly.
Business details
Address
Family Group Buy BDZindabazar
Sylhet 3100
Bangladesh
Business hours
- Saturday – Thursday
- 10:00 AM – 8:00 PM
- Friday
- Closed
All times are Bangladesh Standard Time (GMT+6).
Service area
Sylhet, Bangladesh only — we do not currently deliver outside Sylhet.
What to tell us in your first message
None of this is required, but including it means we can usually answer in one reply instead of three.
- Your area or neighbourhood in Sylhet, so we can tell you whether a group is forming nearby
- What your household buys most often, and roughly how much per month
- The quantity you would want if a group buy opened for it
- Whether you can collect from a shared pickup point in your area
When you will hear back
We aim to reply to every message within two business days, and usually much sooner during business hours. If you have not heard from us after two working days, please send a reminder — occasionally a message gets missed, and we would rather you nudge us than assume we are ignoring you.
Something went wrong with an order?
Tell us within 48 hours of collection — or immediately for perishable goods — and include photographs if you can. We will refund or replace as set out in our Terms & Conditions. We would always rather fix a problem directly than have you chase a supplier.